5 reasons why customer feedback is important for my business
5 reasons why customer feedback is important for my business

5 reasons why customer feedback is important for my business

 It is common to focus on developing the business you run and delivering the best services and products. True and obivous. But do we know that what we deliver is good (enough) for the clients? Do we know that this is what they expect. Do we ask them about their opinions? Do they give us honest answers? Hard questions and maybe this is why collecting feedback from clients is a process often omitted. However, there are 5 reasons for collecting the most honest feedback from our clients:

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103 procese de business automatizate. Sau cum sa beneficiezi gratuit de o persoana
103 procese de business automatizate. Sau cum sa beneficiezi gratuit de o persoana

103 automated business processes. Or how to benefit of one person work for free, ethically and legally

We wished to write this article quite some time ago. We imagined it as "100 automated business processes...". Fortunately, we never had 100 business processes: we had 98 and than 103. Why? Because the more processes are automated and pay off, the more you want. Actually your work is replaced by an intelligent software. 

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Universitatea de Medicina si Farmacie "Iuliu Hatieganu" din Cluj-Napoca
Universitatea de Medicina si Farmacie "Iuliu Hatieganu" din Cluj-Napoca

HOLISUN developed a new mobile app for the University of Medicine and Pharmacy of Cluj-Napoca

HOLISUN has developed and released a mobile app for meant to improve the communication between the Faculty of Medicine of the University of Medicine and Pharmacy of Cluj-Napoca with its professors. This way, professors will be informed on their mobile phones every time there is an event or a news concerning them. 

We must say that this is the second app developed by HOLISUN for UMF Cluj, after last year we developed a similar one for improving the communication of the same faculty with its students.

Besides Faculty of Medicine of the University of Medicine and Pharmacy of Cluj-Napoca, HOLISUN partners with more universities:

  • Police Academy "Al. I. Cuza", Bucharest
  • University "Al. I. Cuza", Iasi
  • University of Bucharest
  • Maritime University, Constanta
  • University "Andrei Saguna" Constanta
  • Navy "Mircea cel Batran" Constanta

Of course, these universities are only a smal percentage of all our clients.

Review feedback

From 0 to 10 in... 2 weeks. What??? Client feedbacks

One of the HOLISUN evolution stages was to pass over the fear of getting client feedback. Becoming aware that a kick in the back is a step forward meant a lot for us. And this happened some years ago. Ever since, we tried to "automatize" this business process, which is that every time a invoice, the email by which it was sent was containing a text asking the client to provide us feedback. All the client was supposed to do was to click on a link and answer some questions. Do you want to know the outcome? We got one feedback in three years!!! 

Once the new CRM, one of my targets was to get feedback at any price (without having us to ask each client personally for it). We had brainstorming over brainstorming; we dropped the idea and revived it over and over again. And eventually we succeeded. Now, in the email with the invoice, we wimply add 5 star groups (1 to 5), corresponding to the assessment of a specific quality criterion. Now, the client simply has to click on the number of stars. That is all!  

Do you know how many feedbacks we have got in the last two weeks? 9 (nine).  From zero, previously. I think this is absolutely fantastic. Finally I achieved another dream of mine, the one of having our clients assess our work.

One Flew Over the Cuckoo's Nest... or AR Assistance in pilot training

We have more and more request for using AR Assistance in highly refined trainings. One of the most advanced requests are for using AR Assistance by the pilot students, which start to pilot airplanes by themselves. This is a critical moment, when the trainer is on the earth, helpless, while the student is in the air, clumsy. AR Assistance can make the connection between the two as both would be in the airplane.  

Recently we have done some tests and we could stream back from 800m altitude, limit due to the GSM signal carried by the anntenas on the earth. Therefore we can say that AR Assistance is useful for pilot trainings for gliders and UL planes. A big step... upwards!

Inforegio.ro comes back to the "source"

In 2012, HOLISUN developed www.inforegio.ro, the web portal of the best financing programme in Romania - Regional Operational Programme POR 2007 - 2013. Since then, a new set of programmes for 2014 - 2020 have been released. Therefore inforegio.ro needs a new structure and a new design, adapted to the current needs. 

And HOLISUN has the pleasure to redo it entirely, from scratch. In other words, the cooperation between the Ministry of Regional Development  and HOLISUN continues.